FAQ

Here you will find all of the information about our wood/ceramic products, shipping, options and ingredients found in our pamper products.

Wood/Ceramic Projects:

Different options to choose from:

  • Basic-only the project
  • Kit-get the project, paints and a brush

There are no refunds for cut to order products.  But we will exchange if there is an issue.

Basic:

You will receive only the pieces to create your project along with a picture of the finished piece.

 Kits:

Each kit comes with paints and a brush.  You will need to provide your own glue.  We recommend wood glue but you can use any standard glue.  With your kit you will receive basic information on how to complete the project.

Paint in Store: (Please note the craft coop is only open May-October)

Pick your project, select kit and join us in our classroom during store hours.  We will notify you via email when your project is ready to be painted. (Typically within 3-5 business days.) You may reserve space in our classroom by selecting the date and time on the reservation page. Please note that there is a $10 deposit required for all reservations, you will receive this deposit back when you arrive for your scheduled time frame.  Failure to show will forfeit your deposit.  All reservations must be done at least 2 weeks prior to the date of your reservation.

All projects painted instore include all the supplies needed to complete your project as well as someone there to guide you through the process.

Ceramics: Typically on all new pours it could take up to 3 weeks to be ready for paint.

All ceramics painted instore include painting with acrylic paints. For an additional fee charged in store you can upgrade to glazing with Mayco Stroke and Coats, Jungle Gems, or Elements.

 

Party Information:

-We will come to you and your party!  We will provide everything needed to complete this project at your party.  Plus we will be there to help walk you through each step of the project.  

To schedule a party with us you will go to the reservation page and select party.  The host will be responsible for the $20 fee for the party, this fee is nonrefundable.

All the other members of the party must choose their project, select kit and pay for it no later than 5 days before the party.  The exception to this is if we have spoken about this prior.  There are no additional fees with parties that are within a 20 mile radius of Cokato.  We have calculated the cost into the price of the project and the fee for the host.  If you are further than 20 miles please reach out to me at barbara@simplyquimby.com to make arrangements and to get an estimate for travel fees.

Each party is approximately 2 hours in length.

If you are part of a party please comment in the checkout page with the name of the party host. 

 Paint it for you:

This is an option for all projects please reach out to barbara@simplyquimby.com to order your project painted for you.
- Backside and edges of sign are unfinished (if we paint for you).
When we hand paint for you we take our time to complete the design so please understand there will be an additional 2-5 days for us to complete the work for you.

-All items are handmade, so there may be differences in the picture vs the item you receive.

 Other Info for Ceramics:

Please allow up to 2-3 weeks for order to be processed, poured, cleaned, fired and shipped. 

Because we value the integrity of our business we will send pictures for approval prior to shipment.  Once you have approved your pieces there will be no refunds for orders placed due to imperfections.

 

Ingredients of Pamper Products

Goat's Milk Soap: Coconut Oil, Palm Oil, Safflower Oil, Glycerin, Goat Milk, Water, Sodium Hydroxide, Sorbitol, Propylene Glycol, Sorbitan Oleate, Oat Protein, Titanium Dioxide, Fragrance or Essential Oils, Mica Powders.

Body Butter:  Deionized Water, Mineral Oil, Isopropyl Myristate, Cetyl Alcohol, Glycerol Stearate, Stearic Acid, Glycerin, Propylene Glycol, Cetereth-20, Carbomer, Aloe Vera, Disodium EDTA, Dimethicone, Petrolatum, Methylparaben, Triethanolamine, Propylene Glycol (and) Diazolidinyl Urea (and) Iodopropynyl Butylcarbamate, Proplyparaben, Beeswax, Jojoba Oil, Vitamin E, Fragrance or Essential Oil.

Bath/Shower Bombs:  Baking Soda, Citric Acid, Corn Starch, Fragrance or Essential Oil, Mica Powder for color.

 

SHIPPING:

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- Our current production time is 3-5 business days on wood projects and pamper products.2-3 weeks on ceramics
*** Business days are Mon - Fri *** Please expect slower shipping/production times during the holiday seasons.

- We ship all orders via UPS or USPS, Insured. Shipping rates vary, and are determined by the carrier. Shipping methods are at our discretion, based on current shipping rates.
Transit times can vary, so please allow an additional 2-5+ days for delivery. You will receive tracking information via email once your item has shipped.

LOCAL PICK UP:
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Local pickup is available at the barn in Cokato. We have a video recorded box for pick up outside of store hours.
We will email you with pick up info once your order is ready.

 

Returns

All products are custom made for you.  Therefor we will not issue cash refunds on cancellations, we will provide you store credit as long as you have cancelled prior to the product being made.  Once the product is made you have agreed that it is your product by purchase and payment, therefor we will honor that agreement with said product. 

All registration for classes are nonrefundable. If you fail to appear for the class we will retain your project for 10 days after the class for pickup.  Please understand you will only be receiving the project and no other supplies (paint, etc.)

All completed items (painted/made by us) will have your approval prior to shipping so we will not give refunds of any kind once you have approved your item.  Unless the item was damaged in shipping:

Items that are shipped that arrive broken or damaged will be replaced or given store credit as long as the following has been done within 48 hours of the receiving the item(s):

Contacted us via email (barbara@simplyquimby.com), provided pictures of the damage to packaging and to item.

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All designs and photos are INTELLECTUAL PROPERTY of Simply Quimby
(C) Copyrighted 2016-Present.
Simply Quimby-Cokato MN
All rights reserved.